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Juku provides a two-year manufacturer's warranty from the date of purchase, except for the following products which carry a one-year warranty; Juku Power Banks, Juku Earphones and Juku USB-C Multiport adapter.

If you believe you have a defective product or you are experiencing any problems with your Juku Gear product, please visit our support page.

Please provide a valid proof of purchase in your initial enquiry, such as your order number on our online store, or a receipt from an authorized retailer. Unfortunately, we cannot offer the warranty to products without proof of purchase.

This warranty covers against defects or faults from the original date of purchase.

This warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, and dents; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to defects caused by normal wear and tear or otherwise due to the normal aging of a Juku Product.

This coverage operates alongside and in addition to your statutory rights under EU consumer law.